I recently had the kitchen, lounge/dining and hallway in my unit laid with laminate boards from Floorshop. It has lifted the whole place and really feels like a different unit. So thanks to the team at Floorshop; the sales guys on the floor who put up with me asking lots of questions before deciding on a colour and brands...then completely changing my mind. Niels for being so prompt in his service and call backs and making the whole process easy for me and the installers who worked with me to arrange timing of the job around visitors and holidays and who completed a wonderful, professional job. I am very happy with my new floor and would recommend Floorshop to anyone looking for a great deal and good service. Nicola Jennings
After some extensive research, visits to different suppliers and receiving varying quotes, my last visit to Neils proved to make all my research worthwhile. I want to thank Neils and his team for their professionalism, product competence and customer service. His knowledge definitely differentiates him from the pack and his price was more than competitive. I would recommend Neils (Floorshop) to anyone who is contemplating the installation of new flooring.
Wollstonecraft , NSW
Have been busy laying the floors with the timber you supplied. they are looking terrific. What are choice I'd say on our part! I must say your professional response to my enquiry and supply of timber has been first class. You provided us efficient and prompt services when it was needed. The timber you supplied is of good quality at a very reasonable value. We appreciate your generosity. I would like to thank you once again for all you have done for us. Even though we were a long way from Brookvale you had delivered the timber free of charge and on time. Thanks, Simon & Kim-Anh
I've been delighted yet again with the professionalism and craftmanship of the job you completed for me in Woollahra. The results are fantastic and everyone believes they are walking on a solid oak floor for a fraction of the cost. Many thanks again for a great job done. Jane Carter Design
I have recently floored my whole home using floorshop as a supplier. I am extremely happy with the quality, price and the service I received. I have recommended them and will always keep you in mind for any other big or small flooring projects I may have. They have extremely speedy service and reply to all questions and queries with urgency. It just shows what great service they have to offer.
A really pleasurable shopping on line experience. I recently purchased and laid 40 sq metres of the bamboo flooring. Niels was a great help and it was his professional yet very friendly non-pushy approach which won the business. The price from the Floorshop was well under another supplier also quoting the identical product. For me it was a real DIY job and Niels pointed me in the right direction. My wife and I are so pleased with the result that we plan to lay more flooring shortly. Our floor has sparked interest from several of our friends who like us are most impressed with the product so do not be suprised if more orders head out Dubbo way. Niels and I have not met face to face but I certainly have every faith in him, his product and his professional approach. He certainly has our recommendation.
A really professional way of doing business. Everything agreed to was done. But most of all was the GREAT installation job. The installation crew helped with moving the furniture and they cleaned up after the job. Potential future customers should note a quality installer can make all the differance to the job. The laminate flooring is just great and at a competitive price. Thanks again-a pleasure doing business with the Floorshop.
Just a note to say what a great experience it was to purchase our flooring from you and your organisation. 1st you made it easy with your website and ability to obtain a quote without the normal ‘hard sell’ tactics you sometimes get from other companies, then on visiting your showroom, you discussed our needs and advised us on the correct materials and accessories. 2nd Graham calls to arrange delivery and turned up exactly on time 3rd What a great price. I would have no hesitation in recommending you and your company to anyone. Great work
Bill and Deborah Wass
I live in Paddington in the Eastern Suburbs and I visited a number of shops nearer to my area to find out about "Quickstep" laminate. When I emailed Floorshop to find out their price for that product, Niels impressed me with his helpfulness and promptness to reply to several of my emails! He was more helpful than any of the other shops/websites from whom I requested information. He initially provided what seemed a very reasonable quote per metre, and as a result I decide to visit the shop in Brookvale to have at a look at the different products. I ended up visiting his shop twice because it took me a while to decide between all the products, and Niels was very patient with all my questions from the word go! I decided to have my kitchen/dining room floor replaced with one of the Quickstep laminate products and used Bill, the installer that Niels recommended. Both Niels and Bill were very professional, and I am delighted with the finished result. It looks even better than I expected. Good luck with your business Niels, and you can be sure I will recommend you to friends and relatives who I am sure will admire my floor, and ask what it is and who installed it! Thanks once again Lisa Boswell
We received our bamboo flooring within 5 days. All communications were professional and we were given a great price. Thankyou for your help and we love our new floor.
Luke and Kerry Ward
Just to let you know we are absolutely thrilled with our new floor - it is better than we imagined. Thank you very much for your help and for a great job. We will be highly recommending to anyone considering a floor that they pop down to Floor Shop and see you. Cheers Bobbie Ross-Edwards
Bobbie Ross- Edwards
Frenchs Forest, NSW
We just wanted to pass on our compliments to your floor layers Andrew and Craig. They have done a fantastic job. They were quick and professional and a pleasure to deal with. We are really thrilled with the floor. Regards Jim and Ilma McDougall
Jim and Ilma MCDougall
I wish every business was as professional as the Floorshop. For three months they provided endless advice and information for my application to the strata committee and held onto stock whist approval dragged out due to a difficult neighbour. Once approved they had friendly and professional installers complete the job in record time working late to get it completed for overseas visitors arriving. The floor looks wonderful and I'd be happy to recommend the product and the Floorshop for exceptional service and workmanship. Jane Carter
I recently had my kitchen floor done by Floorshop and I am very impressed with the finished result. The floor looks great and the service was efficient and professional!
We would like to thank Niels and his staff for the wonderful service provided in assisting us with selecting the correct timber for our floor. Our final choice was based on their knowledge and willingness to provide advice. Our home now looks absolutely glorious and we would recommend anyone wishing to install timber floors visit floorshop first.
I am delighted with the floor in my unit - the colour is great and it all has a really smart finish. It really lifts the whole space.
Mona Vale, NSW
Thanks to the installation guys, Bill + David, and their offsider, who did the family, living and dining rooms and staircase in 2 1/2 days with bamboo flooring. Thanks also to Niels for his professional service. I would recommend Floorshop to anyne who is thinking about installing new flooring. Martina Rear Paddington New South Wales
Brian + Martina Rear
What exceptional service. No waiting at all. Everyone I delt with was efficient and helpful. When two packs were the wrong colour they were quick to correct the problem. They were so great that I have recommended them to everyone and my house has become another one of their showrooms.
Narre Warren, VIC
We can only endorse the others statements. The Service was excellent,the advice honest and forthcoming. In all it was a pleasure dealing with the 'Floorshop' and Niels. The installation team were magic and nothing was too much trouble. They fitted in with all the other trades people and somehow it all just came together. Our soundest advice is to think twice and twice again before going elsewhere.
Max /Alice Harvey
We had waited for a chance to change our vinyl flooring to timber. But when we stepped into your showroom, we were sold on the laminated flooring (Quick Step). Yes, we were very pleased that it only took 1.5 days and very little disruption to the family's routines for the floor to be laid. Thank you Niels, Gordon and Eddie for making our kitchen, rumpus and family room look great. Our thanks to Lenore for her time and patient explanations on the various products available from 'Floorshop'. All up, your service was friendly, honest and sincere. It was a pleasure dealing with 'Floorshop' and we highly recommend them.
A & Y Yeo
Great service, fantastic product (Quickstep 800) at a good price. What can I say! It is about time we had an Australian web site that made purchasing online a very pleasant experience. Congrats guys, very well done. "I'll be back!"
Thank you for your professional honest advice, prompt and friendly service. I am very happy with the new Quick Step laminate floor I purchased from you and the excellent installation by Lance. I highly recommend the Floorshop.
I highly reccomend Floorshop to anyone thinking of getting a new floor who needs great advice, great service and a great price. I am extremely happy with the final result and the staff made it happen so easily. After completely renovating my apartment the floor was easily the most stress free project.
Potts Point, NSW
I would thoroughly recommend Floorshop Services. They offered an extremely professional service starting from the initial phone call all the way through to the arrival of the tradesmen. I was 100% confident at all times that I was going to get a high quality job.
Russell Lea, NSW
A huge thankyou for making a big job a small task! Your professional and friendly attitude made this part of our renovations relatively easy. We appreciate your constant support since laying our floors. Thanks again, Vicky
My wife and I would like to take the opportunity to thank you both for your professionalism and sensational customer service. The outcome that we have had with our floor surpasses our expectations. We would certainly not hesitate in using your company or recommending it to any of our friends in the future. We both know that your business will have continuous success for many years to come. Regards Rod and Liz McCulloch.
Manly Vale, NSW
I had an excellent experience with floorshop. Recieved excellent advice and follow up. Niels was extremely helpful and went out of his way to give assistance in ensuring stock was available and being ready to go when I was. When we found that my subfloor would need a lot of levelling, the guys were immediately helpful in letting me know the situation and in discussing the options. All up, a very positive experience, handled professionally and with honesty.
Thank you for your professional advice, prompt and friendly services we received during the quotation and the installation periods. We are very happy with the new floors in the whole house and would highly recommend the Floorshop to our friends. Thanks again for a job well done.
ST IVES, NSW
I was extremely happy with the advice you gave me in regards to the difference in quality of the Quick-Step products which made me choose the more expensive (20 year warranty)series as to the cheaper version available. You answered all the questions I had and did take your time to do so. Your professionalism and dedication to provide an outstanding service to me as a customer is very much appreciated. More businesses should follow your attitude that the customer is very important. Your price to supply was very competitive, actually below anything offered by your competitors. Keep up the good service and prices. I will recommend you to any of my friends. The floors in the bedrooms and lounge room looks just fantastic! Thank you very much again for your assistance. Kind regards Annelise Peterson
Thankyou for the the service and support you have provided in the purchase of our floating timber floor. From the initial contact right through to after sales service nothing has been a problem. The floor looks great! Many thanks Rob Gough
I wish to thank you...for the time you spent quoting the job and answering my questions and...for returning information to me so quickly. I will certainly be recommending [Floorshop] to others I know who may be in need of your services. (Full letter kept on file)
Not only did your company do a great job in replacing our damaged floor but at the first sign of trouble with the new floor you responded professionally and quickly and had the problem resolved without hassle. Lance came in, knew exactly what to do, had it fixed in a very short time, cleaned up and was gone before I knew it. Thanks again and would recommend your company to anyone. Regards, Jeff
Just a quick note to say thank-you for the great job that your team did on our house in St Ives. After realising that our floor boards were not suitable to polish we decided to try a floating floor. Your advice and patience made the decision to go with the QuickStep product easy. You were competitive on price but your attention to detail and the way you explained the process to my wife and I was what won you the work. You could offer the complete service and gave us a lot of confidence that the job would be done right. After living with the result now for about 5 months we are both very glad that we did not go down the do it yourself path. The floor is still in great condition and the cutting in Lance did in fitting the floor in our kitchen area is fantastic. We will recommend your services to friends and wish you all the best with your business.
St Ives, NSW
From the moment we made enquiries to the final installation of floorboards the service was excellent friendly and professional. We would thoroughly recommend floorshop.com.au.Special thanks to Niels and Lance.
Sam and Amal Siorokos
Bossley Park, NSW
I would like to express my thanks to Floorshop and in particular Niels Walter for his outstanding service. I really appreciated his honest approach and the fact that he took the time to inform me of the different options available Everything from order to delivery of my new Quickstep floating floor was exceptional!
Oyster Bay, NSW
I was extremely happy with the service provided and had all the different possible timber options and prices explained to me clearly and honestly so i could make my own decision. The floors themselves look amazing and were installed with an absolute mimimum of fuss or delay.
Living in the city it is hard to get work done. From the beginning I knew this company was for me. The service was great from the start to finish. An excellent job and I love my new floor. If you are considering having flooring done choose this company you will be happy.
City - Sydney, NSW
The professionalism and attention to detail of this company was second to none. Why else would an Eastern Suburbs girl go with a Northern Beaches company? A job well done!
Its nice to know that there are still honest reliable businesses and people in the world. Its been a previledge and honour to deal with someone like yourselves. You should feel proud of your customer service and products and most of all yourselves. Thank you once again and when someone asks us where we got our floor done we will be only to happy to give them your number. Maryan and Jeremy Bourke
Thank you for your professional assistance in helping us order our new timber floorboards. They arrived in super quick time and in excellent condition. I would also like to pass on my appreciation to your very helpful staff - who answered all my questions and kept me informed every step of the way.
Thank you and your team for the fantastic job laying our timber floor. The end product looks and feels wonderful - a very professional result. Also the one on one contact service was comendable.
P & A Ogilvie
Re: Water Damage to Floorboards The job of laying the new floating floor in my kitchen and lounge has been completed promptly and efficiently. (Installer) is pleasant to have around and works very tidily and tirelessly. I appreciated your immediate help removing a couple of floorboards to release the pressure in the floor after the water damage. I am sure that this prevented further damage to my built-in furniture and probably the sliding glass doors and walls. Thank you very much.
SPIT JUNCTION, NSW
Mr and Mrs (name withheld) were very pleased with the way the new carpet was installed in to their unit. As they are elderly it was a great help for the furniture to be moved without any problems. They called to pass on their thanks to both installers for the way they conducted themselves and would recommend them to anyone. From my point of view, I am extremely glad to have a company that can appreciate the needs of the elderly. It makes the process a lot easier. As for (the installers) I can only offer my thanks for the work they have done. (full letter on file).
I would like to thank you for your professionalism and dedication to provide good service at the best price to your cuctomers. Your dedication in returning calls promptly, providing good quality information and advice, far exceeds that of other businesses. Once again, thank you.
Thank you for following up on my quotation request yesterday. I really appreciate you responding so promptly. I am amazed at the price you have quoted me as this is substantially less than others I have been quoted for the same product and area. I am currently having some painting work completed at home, but would like to contact you in the near future to follow up with an exact measure and quote. Many thanks once again. Best regards
Very many thanks for your company's successful installation of a ReadyFlor - floating wooden floor in my home May 31, June 1, 2004. Your personal organisation of this installation was spot on... Floorshop's installer worked tirelessly and professionally... This note of appreciation records my feelings that your company worked above what was agreed. My wife's and my personal thanks to you for a job well done.